What are your shipping methods?

We offer shipping services from USPS, UPS, and DHL based on the location you are shipping from.

How long will it take for my order to arrive?

All orders will be processed within 24-48 hours from placing your order. Orders placed on Saturday after 5 PM and Sunday will be shipped the following Monday. Shipping times will vary based on the shipping address provided and the shipping speed you choose. We always try to process your order within 24 hours of placing it.

Where is my order being shipped from?

Our shipping headquarters and office is located on the coast of North Carolina.

What if I entered the wrong shipping address?

If you need to change the shipping address please email us asap! We will be able to change if the order has not been fulfilled and shipped. If the order has already been shipped it will most likely be transferred to your new address or get sent back to our headquarters where we will resend to the correct address.

How can I track my order?

Once your order is shipped and fulfilled you will receive an email with a tracking number that will lead you directly to the page tracker.

What would I do if I did not receive an email with order confirmation or tracking details?

If you do not receive an email it is most likely because the email address was entered incorrectly or it has been transferred to your junk/trash mail. If you check your junk/trash mail and there is not an email confirmation there please email us and we will make sure to check and make a correction to the email given with your order.

USPS

USPS First Class Package (3-5 Business Days)

USPS Priority Mail (2-4 Business Days)

USPS Priority Mail Express (1-3 Business Days)

UPS

UPS® Ground (1-5 Business Days)

UPS Next Day Air® Early (Next Business Day by 10 AM if order is placed day before by noon)

UPS Next Day Air Saver® (Next Business Day by 3 PM if order is placed day before by noon)

What is your return policy?

All items being returned must be purchased from shopkbswim.com and have all tags are attached, unworn, unwashed, and original liners in place. All items marked final sale are not eligible for a refund! How do I start the return or exchange?

Please begin the return process in the return portal link below:

https://shopkbswim.com/a/return

What if I do not have the original packaging the order came in?

Don't worry about it! Just make sure you followed all of the other steps, have the original tags and liner and you can send back in your own packaging.

Can I get a refund if a product is on sale? 

All products discounted at 30% or more are FINAL SALE.

When can I expect to receive my refund? 

You can expect your refund with 5-10 business days after we receive the returned package.

What is your exchange policy?

All items being returned for an exchange must be purchased from shopkbswim.com and have all tags are attached, unworn, unwashed, and original liners in place. All items marked final sale are only eligible for exchanges or a store credit not a refund! You can only exchange for an item or items of equal value.

How do I start the exchange?

Please begin the return process in the return portal link below:

https://shopkbswim.com/a/return

I believe someone has stolen my credit card and sued it to place an order?

If you believe someone is using your information to place a fraudulent order please contact us as soon as possible before filing a chargeback with your bank.

Can I get a refund if a product is on sale? 

All products discounted at 30% or more are FINAL SALE.

How do I use a discount code or gift card?

At checkout on the desktop you will see a section that says discount code or gift card on the right hand side of the screen underneath your products. On mobile devices you will see at the top of the page underneath the KBSWIM logo the words Show Order Summary. Click that and there will be a designated field for a discount code or gift card.

Can I use more than one discount code on my order?

You can only apply one discount code in your order.

Can the price of my order be adjusted if I miss a sale, discount code or the price of my order dropped?

We do not price adjust orders that have already been placed and have missed a sale, discount code or price drop.

For further questions contact info@shopkbswim.com

Please note that we are not responsible for packages being held, delivered to the wrong address or any other mistakes that involve the shipping carrier your order is being shipped with. We will always do our best to try and figure out the problem you are having and make sure you are 100% satisfied.